Product Support Specialist

About the role

The Product Support Specialist acts as a bridge between Product, Tech, Customer Success and Sales teams, helping them resolve product‑related questions and issues while keeping product knowledge current. This position offers the chance to grow into a product‑focused role.

Key responsibilities

• Manage product‑related tickets, ensuring proper understanding, follow‑up, resolution or escalation.
• Support Customer Success and Sales with product and technical queries.
• Stay up‑to‑date with new features and changes, and take ownership when team members are unavailable.
• Investigate recurring issues and suggest improvements for documentation, training or the product itself.
• Assist in product trainings and share knowledge across global teams.

Required profile

• Fluent English (written and spoken).
• 1–2 years of professional experience in product support, SaaS, or a similar environment.
• Strong communication, problem‑solving and organizational skills.
• Proactive, self‑motivated, able to manage multiple topics and follow‑ups.

Required skills

• Experience with ticketing and support tools such as Jira, Salesforce, Zendesk or similar platforms.
• Basic understanding of web applications and technical troubleshooting.