Registration and Complaint Executive

About the role

Danone Türkiye is looking for a Registration and Complaint Executive in Lüleburgaz. The role covers customer complaints, quality compliance and regulatory affairs for Specialized Nutrition products, working with cross-functional teams and health authorities.

Key responsibilities

• Implement and ensure compliance with Danone SN (Specialized Nutrition) standards across quality and operational processes.
• Receive, review, investigate, document and report customer complaints, and monitor complaint trends and close investigations on time.
• Support root cause analysis, CAPA and corrective actions, including participation in Global Audits, Ministry of Health inspections and FSSC 22000 audits.
• Manage marketing authorization applications, variations and renewals, and coordinate regulatory dossiers with health authorities.
• Handle official correspondence with regulators, keep product information documents up to date and track regulatory and legislative changes.

Required profile

• MSc, B.Sc. or qualification in Food Engineering, Chemical Engineering or a related field.
• At least 1 year of experience in quality (QS, QA, QC) or regulatory affairs (RA) in food, pharma, medical devices or biotechnology.
• Experience in a processing and manufacturing environment.
• Fluent English, spoken and written; communication, presentation and training skills.

Required skills

• Knowledge of quality and food safety systems such as ISO, FSSC 22000, PRPs, HACCP and GMP.

What we offer

• Flexible working hours, with a home-office allowance and the option of fully remote work for 2 weeks in summer and 2 weeks elsewhere in the year.
• Various leave options, including a welcome leave in the first year.
• A visible position with growth opportunities and exposure to many stakeholders.