Reservations Supervisor (Vietnamese Local)

About the role

Rixos, a Turkish hotel group founded in 2000, is looking for a Reservations Supervisor who speaks Vietnamese locally. The supervisor supports the daily supervision of the Reservations Department, ensuring accurate reservations, high service standards and good coordination with revenue, sales and front office teams to maximise revenue and guest satisfaction.

Key responsibilities

• Supervise daily reservations activities and ensure they are accurate and efficient.
• Check that all reservations are entered correctly with complete guest details, rates and payment information.
• Monitor booking channels and reservation queues so guest and partner requests are answered promptly.
• Review reservations made by agents and check compliance with hotel standards and rate strategies.
• Help manage room inventory and coordinate with Revenue and Front Office teams.
• Guide and support the Reservations Team Leader and reservation agents, and help train and onboard new team members.
• Ensure staff follow procedures and service standards, and promote a sales-oriented culture with upselling and cross-selling.
• Prepare daily reservation reports, operational updates and duty rosters, and keep guest information documented securely.

Required profile

• Minimum 2-3 years of experience in reservations in a luxury hotel environment.
• Previous supervisory experience preferred.
• Hospitality diploma or university degree.
• Strong written and spoken English.

Required skills

• Knowledge of hotel reservation systems.

What we offer

• A competitive package and plenty of development opportunities.
• The chance to join an international, fast-growing group building new hotels and a global brand.