Retail Operations Specialist

About the role

Sephora Turkey is seeking a Retail Operations Specialist to ensure optimal stock management across its store network. You will lead inventory accuracy, shrinkage control, and back‑of‑house standards while delivering comprehensive training to store teams.

Key responsibilities

• Oversee inventory accuracy, shrinkage management, and stockroom best practices across all stores.
• Conduct periodic store visits, audit operational performance, and provide on‑site coaching.
• Lead physical inventory counts, cycle counts, and post‑count analysis with actionable plans.
• Ensure compliance with Sephora Global & Local audit guidelines for stock operations.
• Serve as first point of contact for store inquiries related to stock operations and deliver daily training support.
• Develop and implement training programs for new joiners and existing staff.

Required profile

• Bachelor’s degree in Business, Logistics, Retail Management, Accounting or a related field.
• 2–4 years of experience in retail stock operations.
• Experience in training, coaching, or onboarding retail teams (highly preferred).
• Strong analytical and reporting abilities, with proficiency in Excel, SAP and retail systems.
• Excellent communication, problem‑solving and organizational skills.
• Willingness to travel for store support and operational audits.
• Advanced English proficiency; additional languages are a plus.

Required skills

• Excel
• SAP
• Retail systems