Sales Assistant (Style Maker) – Istanbul

About the role

We are looking for a passionate talent to build our customer experience. The Sales Assistant (Style Maker) introduces clients to the Golden world, explains the brand’s heritage and values, and crafts a complete, personalized look that reflects each client’s personality.

Key responsibilities

• Assist customers in expressing their personality through ideal dream looks, contributing to store sales targets and overall success.
• Provide comprehensive product insights, recommend additional items, and execute up‑selling and cross‑selling strategies.
• Build and maintain positive relationships, using omnichannel practices and digital tools to deliver personalized updates and offers.
• Maintain visual merchandising standards and ensure product presentation aligns with the brand image.
• Support store operations, including opening/closing, inventory management, and compliance with GDPR and health & safety standards.
• Utilize IT and digital platforms such as Golden App, Salesforce, Xstore, and Stealth to enhance customer engagement.

Required profile

• Fluency in Turkish and English; additional languages are a plus.
• 1‑3 years of relevant experience in luxury retail.
• Self‑motivated with a positive attitude and professional selling techniques.
• Strong customer focus, excellent presentation, interpersonal and communication skills.
• Ability to monitor industry trends and understand the local market (online and offline).
• Flexibility to adapt to evolving business and customer needs; strong team player.

Required skills

• Golden App
• Salesforce
• Xstore
• Stealth