SMB Account Manager

About the role

NGTech is a system integrator that helps businesses design, implement and support IT infrastructure solutions, with sales and technical teams working together from needs assessment through project delivery and ongoing support. It is looking for an SMB Account Manager to win new customers in the small and medium-sized business segment, spending time in the field, building your own sales pipeline and managing opportunities from first contact to closing.

Key responsibilities

• Identify target SMB customers, reach out proactively and arrange in-person meetings and site visits.
• Learn about each prospect's IT environment, priorities and budget, and qualify opportunities with clear next steps.
• Work with Pre-Sales, Professional Services and technology partners to prepare proposals and follow up on technical and commercial questions.
• Own pricing discussions, negotiations and deal closure, balancing customer needs with project profitability.
• Keep the pipeline and forecast up to date, coordinate the handover to the delivery team and stay in touch with customers after the sale.

Required profile

• 2+ years of experience in B2B IT sales or account management; experience at a system integrator, technology reseller or IT service provider is preferred.
• Hands-on experience finding new customers through outbound prospecting and managing opportunities through to close.
• Comfort with regular customer visits and the initiative to build a pipeline through your own outreach.
• Good written and spoken English is preferred.

Required skills

• A working understanding of IT infrastructure and the ability to turn a customer conversation into a clear brief for the technical team.
• Strong communication, negotiation and follow-up skills.