Spa Receptionist – Guest Experience Assistant

About the role

Join the luxury lifestyle hotel Aliée in Istanbul as a Spa Receptionist – Guest Experience Assistant. You will be the first point of contact for spa guests, managing reservations and ensuring a personalized, seamless wellness journey.

Key responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach.
• Manage spa reservations, appointment scheduling, confirmations and guest requests.
• Provide detailed information about spa treatments, wellness experiences, facilities and products.
• Coordinate closely with therapists and the Spa & Wellness team to ensure smooth daily operations.
• Maintain accurate guest profiles, treatment preferences and reservation records.
• Handle telephone, e‑mail and in‑person inquiries efficiently and professionally.
• Support promotion and upselling of spa treatments, wellness experiences and retail products.
• Collaborate with Front Office, Guest Experience, Housekeeping and other departments for a seamless overall guest experience.

Required profile

• Previous experience in luxury hospitality, spa reception, guest relations or front office preferred.
• Strong passion for luxury hospitality, wellness and personalized guest service.
• Excellent communication, interpersonal and guest engagement skills.
• Professional command of English; additional languages are an advantage.
• Professional, elegant and well‑groomed appearance.
• Strong organizational skills with attention to detail.
• Ability to manage multiple guest requests while maintaining a calm and professional approach.
• Proactive, solution‑oriented and confident in handling guest expectations.
• Flexible to work in shifts, including weekends and public holidays.

Required skills

• Reservation systems
• Microsoft Office