Technical Support Specialist

About the role

We are a dynamic, fast‑growing software vendor delivering data discovery, enterprise search, classification, masking, anonymization and data remediation solutions. We are seeking a customer‑focused Technical Support Specialist to own installation, configuration, integration, adoption and technical support activities for our AI‑powered GEODI platform.

Key responsibilities

• Install, configure, upgrade and maintain GEODI solutions in customer environments.
• Manage technical implementation and integration activities throughout the project lifecycle.
• Translate customer requirements into appropriate product configurations and use cases.
• Support integrations with enterprise systems, databases, file systems, mail platforms and other data sources.
• Analyze technical incidents using application, OS, web server, database and network logs to identify root causes and drive permanent resolution.
• Reproduce reported problems in test environments and document findings.
• Collaborate with development and product teams for product‑level investigations.
• Coordinate technical processes with customers, partners and internal teams.
• Demonstrate GEODI capabilities, support onboarding and feature adoption, and deliver product demos and technical training.
• Prepare installation documents, user guides, technical reports and support records.

Required profile

• Minimum 3 years of experience in technical support, implementation or professional services for enterprise software.
• Strong hands‑on knowledge of Windows and Windows Server environments, including installation, configuration, upgrading and troubleshooting.
• Experience analyzing application, OS, web server and database logs to pinpoint root causes.
• Understanding of TCP/IP networking, DNS, firewalls, ports, proxies and connectivity troubleshooting.
• Familiarity with Active Directory, LDAP, user permissions, service accounts and authentication mechanisms.
• Excellent written and verbal communication skills in English and a customer‑focused, solution‑oriented work style.

Required skills

• Windows
• Windows Server
• Active Directory
• LDAP
• TCP/IP networking
• DNS
• Firewalls
• Microsoft IIS
• Web applications
• Windows services
• Certificate management
• VMware / Hyper‑V virtualization
• Microsoft SQL Server
• PostgreSQL
• SQL query writing
• Microsoft Exchange
• Microsoft 365
• DLP solutions
• SIEM platforms
• Data classification and governance tools
• API‑based integrations
• Cloud platforms and hybrid enterprise infrastructures