Workplace Manager

About the role

This full‑time, onsite position reports to the Instant Account Manager (Client Services) and is responsible for managing all aspects of workplace operations for a leading brand in Istanbul. You will act as the heartbeat of a 50,000 sq ft office, bringing the community together, overseeing facilities and services, managing outsourced suppliers, and ensuring a seamless experience for clients and employees.

Key responsibilities

• Create a welcoming, collaborative workplace and foster strong stakeholder relationships.
• Develop and implement initiatives to enhance community engagement and workplace culture.
• Support events and activities that strengthen the employee journey.
• Ensure all hard and soft services are delivered to specification, meeting SLAs/KPIs.
• Monitor supplier performance through reviews, audits, and reporting, taking corrective action as required.
• Manage landlord and third‑party relationships, including service charge obligations and monthly meetings.
• Oversee café operations (outsourced food & beverage) and ensure health, safety, and regulatory compliance.
• Act as Chief Fire Warden and onsite First Aider.
• Lead, motivate, and support a team of three, handling annual leave, absence, and resource allocation.
• Be the first point of contact for escalations and ensure timely resolution.
• Oversee supply‑chain management, negotiate contracts, and track performance metrics.
• Prepare monthly/quarterly reports, raise purchase orders, and support financial processes.
• Identify opportunities for workplace improvements, innovation, and support office moves or changes.

Required profile

• 3+ years managing a large, busy workplace with direct team leadership.
• Strong facilities‑management background covering hard and soft services.
• Experience with outsourced supplier management, including food & beverage.
• IOSH Health & Safety qualification (NEBOSH desirable).
• Knowledge of workplace compliance, documentation, and H&S legislation.
• Experience with P&L oversight desirable.
• Skilled in Microsoft Office and confident presenting.
• Experience in corporate real estate or large office facilities.
• Comfortable working in a fast‑paced, agile, and ambiguous environment.