Channel Insight Senior Specialist

About the role

Vodafone is looking for a Channel Insight Senior Specialist to turn customer data into actionable insights that improve customer experience, strengthen loyalty and drive growth. The role works closely with digital, marketing, product and customer experience teams to back decisions with evidence.

Key responsibilities

• Analyse customer behaviours, preferences and needs through data analysis and research, and collect data from databases and company systems.
• Apply statistical tools, segmentation and predictive models to find customer behaviour patterns.
• Translate complex data into clear, actionable insights for digital, marketing and product teams.
• Identify emerging trends, opportunities and risks, and present findings to stakeholders.
• Improve NPS and CSAT, detect churn risks early and increase customer loyalty.
• Keep data accurate, consistent and compliant with data protection rules, and communicate insights clearly to non-technical stakeholders.

Required profile

• Bachelor's degree in Statistics, Engineering or a related field (Master's is a plus).
• 0-1 year of experience in customer insight or data analytics.
• Fluent spoken and written English.
• Strong analytical, critical thinking and communication skills, with a problem-solving mindset and adaptability.

Required skills

• Very strong SQL, able to write complex queries and extract large datasets.
• Proficiency in Excel and statistical tools such as KNIME, Python, R and SPSS.

What we offer

• Flexible benefits program (Vflexy)
• Hybrid working kit and ergonomic kit allowance
• Digital meal voucher and flexible transportation allowance
• Employee assistance hotline and counselling
• Comprehensive and flexible private health insurance
• Discounted prices on a wide range of products and services