Customer and Logistics Operations Expert

About the role

Bosch Türkiye and Middle East Headquarters in Istanbul is looking for a Customer and Logistics Operations Expert. The role coordinates daily logistics operations, monitors service performance and customer lead times, and acts as a central point of contact for logistics-related customer inquiries and escalations.

Key responsibilities

• Coordinate daily logistics operations and monitor service performance to meet operational targets and customer requirements.
• Monitor and improve customer lead times and support initiatives that enhance service levels and responsiveness.
• Prepare and run recurring operational performance reviews with internal and external stakeholders.
• Oversee packaging and dispatch processes and ensure compliance with operational standards.
• Manage customer claims and complaints about logistics performance, service quality, delivery execution and lead times, and investigate service issues and coordinate corrective actions.
• Coordinate performance reviews and operational alignment meetings with logistics service providers.
• Monitor warehouse utilization and capacity, track inventory exceptions and partial stock situations, and coordinate recovery actions.
• Coordinate customer pickup appointments and collection activities, and act as a central contact for logistics inquiries and escalations.
• Analyze operational performance trends, propose improvements, and support continuous improvement initiatives.

Required profile

• Bachelor's degree in Supply Chain Management, Logistics, Industrial/Management Engineering, Operations Management, Business Administration or a related field.
• 3-5 years of professional experience in logistics operations, warehouse operations, customer service, supply chain management, transportation or a related field.
• Experience with logistics service providers, warehouse operations and customer-facing supply chain activities.
• Experience coordinating operational processes and driving performance improvements.

Required skills

• Knowledge of warehouse operations, logistics processes, inventory management and transportation operations.
• Experience managing customer claims, service failures, corrective actions and continuous improvement.
• Knowledge of logistics performance indicators and operational reporting.
• Experience with customer relationship management and operational software tools.
• Advanced proficiency in Microsoft Excel and operational reporting tools.

What we offer

• Internal and external development programs and training, coaching and mentoring.
• Local or abroad rotation opportunities and ownership of challenging projects.
• Flexible working hours and hybrid working options.
• Flexible benefits, employee discounts, life and private health insurance and medical services.
• Well-being activities, volunteer social clubs, shuttle service and on-site parking.