Customer Quality & Warranty Professional

About the role

OPmobility, a global group focused on sustainable and connected mobility, is looking for a Customer Quality & Warranty professional. The role acts as the main quality interface with OEM customers, manages customer claims and first quality issues, and supports the quality policy and continuous improvement.

Key responsibilities

• Ensure compliance with company systems and operational standards, including IATF 16949, VDA, ISO 14001, ISO 27001, Q1, 12K and other customer-specific requirements, while contributing to continuous system improvement.
• Act as the main quality interface with OEM customers, ensuring clear communication, strong relationships and alignment with customer requirements.
• Manage and follow up on customer claims (0 km and warranty) and first quality issues, ensuring rapid analysis, corrective actions and proper communication with internal teams and the customer.
• Support the implementation and communication of the quality policy and departmental quality objectives, keeping employees aligned with procedures, customer expectations and internal standards.
• Plan and implement minimum control methods and criteria for products delivered to customers and for processes and inputs used in product realization, balancing cost, existing test methods and customer specifications.
• Collaborate with Trade teams, Project departments and Customer Representatives to plan, monitor and revise quality planning.
• Monitor and report customer feedback and complaints, and take part in initiatives to reduce complaints and quality costs.
• Review, revise and create quality instructions and procedures so that product performance and life-cycle test requirements are met and customer issues do not recur.
• Participate in continuous improvement activities and strengthen quality management systems.

Required profile

• Degree in Engineering, Quality Management or a related technical field.
• 3-5 years of experience in a similar role within an automotive manufacturing environment.
• Fluent in English.
• Strong problem-solving mindset, proactive and analytical, self-motivated and open to travel (national and international).

Required skills

• Quality Management Systems and automotive core tools.
• APQP (Advanced Product Quality Planning).
• SAP knowledge is an asset.
• Proficiency in MS Office tools.