Customer Satisfaction & Quality Engineer

About the role

A proactive, results-driven Customer Satisfaction & Quality Engineer is sought for the Global Supply Chain (GSC) organization, working 70% in Kocaeli and 30% in Istanbul. The role ensures quality excellence across logistics and distribution, strengthens process reliability, minimizes operational risks and drives continuous improvement, working closely with cross-functional teams to raise customer satisfaction and quality culture.

Key responsibilities

• Act as the Voice of the Customer, turning feedback and pain points into improvement actions, and lead the resolution of customer dissatisfaction with containment, root-cause analysis and prevention of recurrence
• Monitor customer satisfaction indicators and experience touchpoints, and challenge stakeholders so customer impact is considered in business decisions
• Maintain quality standards in logistics, warehousing and distribution, monitor process performance and coordinate corrective and preventive actions
• Drive continuous improvement, run root cause analyses, track quality KPIs and support standardization of quality processes
• Oversee quality assurance on product rework and adaptation, and ensure process changes follow structured change management
• Coordinate quality issue resolution with Manufacturing, Supply Chain, Warehouse Operations and Customer Satisfaction & Quality, and escalate critical concerns

Required profile

• Bachelor's degree in Industrial Engineering, Logistics, Supply Chain Management, Quality Management or a related field
• Minimum 4 years of experience in logistics quality, supply chain operations, manufacturing quality, customer satisfaction & quality management or continuous improvement
• Strong analytical, problem-solving and organizational skills, and experience managing cross-functional stakeholders
• Demonstrated leadership and ability to manage operational priorities
• Good command of written and spoken English

Required skills

• Knowledge of quality management methodologies, root cause analysis and continuous improvement tools
• Familiarity with Lean, Six Sigma, 8D, FMEA or similar is an advantage
• Proficiency in MS Office; experience with SAP or other ERP systems is an advantage