Customer Service Administrator - Property Compliance

About the role

A partner company is looking for a Customer Service Administrator based in Turkey to support property compliance operations, including health and safety inspections. The role acts as a key contact for tenants, landlords and service providers, coordinating appointments and keeping records accurate. It is fully remote, with an established international team, and suits an organised, customer-focused person who enjoys communication and administration.

Key responsibilities

• Make outbound calls to tenants to coordinate and confirm upcoming property health and safety inspections.
• Handle inbound calls, answering questions about inspections, appointments and scheduling, following approved call scripts.
• Coordinate inspection appointments between tenants, landlords and service providers.
• Respond to tenant inquiries about scheduled inspections, property access and compliance procedures.
• Maintain accurate records of customer interactions, bookings, confirmations and follow-ups, and reschedule missed appointments.
• Book inspection jobs and service appointments by telephone and through online booking platforms.
• Manage tenant communications on property compliance and support higher demand during peak compliance periods (August to March).
• Work with a customer support and administrative team and complete tasks to agreed service standards and deadlines.

Required profile

• Previous experience in customer service, call handling, appointment scheduling, virtual assistance or administrative support.
• Excellent written and spoken English, with strong numerical and mathematical skills.
• Fast and accurate typing, ideally 60-70 WPM, with excellent attention to detail.
• Strong organisation, multitasking and time-management skills; able to work independently and meet deadlines.
• Patient, diplomatic approach to sensitive conversations about property access and compliance.
• Ability to work remotely with international teams and to work 40 hours per week, Monday to Friday, 9:00 AM to 6:00 PM UK time.
• Willingness to work under an independent contractor agreement.

Required skills

• Familiarity with online booking systems and administrative tools.
• Knowledge of UK rental property regulations, compliance requirements and tenant rights is an advantage.

What we offer

• Competitive compensation with weekly payments for completed services.
• Fully remote work, with the possibility of working from any region.
• Free training and professional upskilling, ongoing support and access to an international community of virtual assistants.
• Opportunities for additional client assignments and professional growth as the business expands.