Customer Service Specialist
Imerys · Istanbul
Job description
About the role
Imerys is seeking a Customer Service Specialist to handle technical issues submitted through a dedicated inbox. The role focuses on providing timely and accurate support to internal and external stakeholders.
Key responsibilities
- Monitor and respond to technical queries received via the support inbox.
- Document issues and resolutions in the appropriate tracking system.
- Escalate complex problems to relevant technical teams.
- Ensure compliance with Imerys' recruitment and equal‑opportunity policies.
Required profile
- Strong communication skills and ability to work with technical information.
- Experience in a customer‑service or support environment.
- Attention to detail and ability to follow defined processes.
Required skills
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Published 1 month ago
Expires 2 weeks from now
17 views · 0 interested
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Imerys
Istanbul