Customer Success Specialist
Mazu — Software for Ship Suppliers & Agencies · Istanbul
Job description
About the role
Onboard new ship suppliers and port agents onto MazuApp, ensuring customers receive real value quickly.
Key responsibilities
- Run onboarding and training for new customers, from data import to go-live.
- Serve as first‑line support, triaging, resolving, and escalating issues.
- Translate recurring customer pain points into clear product feedback.
- Create help‑center guides and short how‑to videos.
Required profile
- 2+ years experience in customer success, support, or operations for B2B software (or ship supply experience).
- Excellent written and spoken English; Turkish is a plus.
- Comfortable explaining software to non‑technical users.
Required skills
- Familiarity with the maritime supply chain, IMPA/ISSA catalogs, or ERPs (bonus).
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Published 1 hour ago
Expires 1 month from now
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Mazu — Software for Ship Suppliers & Agencies
Istanbul