Customer Support and Office Administrative Specialist

About the role

We are looking for an experienced and highly organized Customer Support and Office Administrative Specialist to join our Perten team in Turkey. You will support the growth of our laboratory instrumentation business by coordinating sales operations, customer orders, logistics, service administration and selected marketing activities.

Key responsibilities

• Prepare quotations, sales documents, order forms and manage all communications with customer care.
• Handle delivery documentation, customs procedures, warehouse coordination and track product deliveries.
• Maintain records of sales orders, invoices, inventory, vendor payments and service contracts in SAP.
• Provide troubleshooting assistance for customer orders and support the service team with data and guides.
• Manage office administrative tasks, support marketing activities and coordinate registrations for fairs and business meetings.

Required profile

• Bachelor's degree with at least 3 years of experience in a similar position.
• High integrity, result‑oriented and able to work both independently and as part of a sales team.
• Excellent planning, organizational, problem‑solving and communication skills.
• Very good written and spoken English.
• Self‑motivated, energetic and able to learn new systems quickly.

Required skills

• Proficiency in SAP for sales, service contracts, returns and warranty processes.
• Knowledge of customs procedures and logistics coordination.
• Experience with sales documentation, invoicing and inventory tracking.