Department Manager - Sales

About the role

A boutique lifestyle retailer representing activewear and clean beauty solutions is looking for a Department Manager / Assistant Store Manager - Sales in Istanbul. The role leads the sales floor, manages daily team operations and ensures a seamless client experience, with a focus on driving in-store sales performance through hands-on leadership, efficient scheduling and proactive customer engagement.

Key responsibilities

• Lead by example on the shop floor, develop and manage team schedules (ROTA), hold briefings, floor walks and individual check-ins, and handle employee relations and feedback
• Ensure product knowledge updates and role-specific training, and deliver personalized, wellness-driven customer service
• Handle escalated customer situations professionally and foster a welcoming environment
• Monitor daily sales, conversion rates and other retail metrics, identify upselling and cross-selling opportunities, and review sales targets with the team
• Work with the Boutique Manager and other Department Managers on promotions, events and launches
• Maintain visual merchandising standards, collaborate on store layout and design, and ensure products are well displayed

Required profile

• Minimum 4 years of experience in a similar management role in fashion or lifestyle retail
• Strong coaching skills and clear understanding of premium client service expectations
• Skilled in rota planning, real-time issue handling, team supervision, stockroom organization, inventory control and vendor management
• Good level of English required

Required skills

• Proficiency in data analysis tools and methods to analyse performance metrics
• Understanding of visual merchandising principles and product presentation
• KPI-focused, proactive approach to improving results