Deployment Specialist

About the role

ONFTECH, a global Fintech and RegTech provider with a presence in the GCC and Europe, is looking for a Deployment Specialist to join its growing technology team in Istanbul. The role covers responding to support tickets, troubleshooting application issues, documenting resolutions, deploying internal and external systems and working closely with development and product teams. It is an onsite, full-time position.

Key responsibilities

• Support customers on deployment activities and respond to incidents and requests via a ticketing system, meeting SLA requirements.
• Analyze software and hardware problems and implement permanent solutions, workarounds and fixes.
• Act as technical point of contact, providing training to partners and customers.
• Prepare periodic support reports for customers.
• Share user feedback with the Product team to help improve products.

Required profile

• Associate degree preferred, preferably in computer programming, computer technology, information systems, system analysis or computer systems.
• Experience with enterprise software deployments on Microsoft or Linux servers.
• Experience in a helpdesk environment working within SLAs.
• Fluency in English and Arabic (preferred).

Required skills

• Networking, IP, troubleshooting, ports, connectivity and information security.
• Actionable documentation for end users with mixed technical knowledge.
• RDBMS: MS SQL, Oracle, MySQL, PostgreSQL.
• MQ systems (IBM MQ, Rabbit MQ, Kafka) and load balancing (HAProxy) and web servers (IIS, Nginx) are a plus.
• Setup and support of email, VPN and remote access.

What we offer

• Work on fintech projects with exposure to global markets.
• Hybrid work environment with a global team.
• Training programs, certifications and mentorship.
• Engagement with international clients.