E-Commerce Warehouse Shipment Manager

About the role

We are looking for an experienced professional to lead the end‑to‑end e‑commerce (B2C) shipping processes at our Logistics Center in Arnavutköy. The role involves close monitoring, analysis and continuous improvement of order fulfilment to ensure high customer satisfaction.

Key responsibilities

• Develop and manage the complete e‑commerce shipping workflow, from order receipt to delivery.
• Oversee collection, packaging and dispatch of work orders according to approvals and lot planning.
• Analyze e‑commerce orders and product operations to increase efficiency and support store replenishment.
• Coordinate daily order processing, product‑stock‑data management and team performance.
• Define performance KPI criteria, monitor results and drive team motivation.
• Ensure export orders comply with relevant procedures and collaborate with Operations, Supply Chain, Planning and Customer Service teams.

Required profile

• University graduate, preferably engineering.
• Minimum 5 years experience in B2C e‑commerce warehouse management, KPI and team leadership.
• Proven ability to manage both white‑collar and blue‑collar teams with a focus on motivation.
• Strong computer literacy and analytical thinking.
• Self‑disciplined, result‑oriented with excellent planning and organisational skills.
• Commitment to customer satisfaction.