Enterprise Account Manager

About the role

The Enterprise Account Manager manages long-term relationships with CBOT's enterprise customers and plans account growth beyond the initial use case, across new processes and business units. Success means understanding customers' business outcomes, identifying the right growth areas and achieving commercial targets through trusted relationships. The role works closely with the sales, product, technical and project teams.

Key responsibilities

• Manage long-term relationships with assigned enterprise accounts
• Understand customers' business goals to identify new use cases and growth areas
• Prepare account plans and manage renewal and expansion opportunities
• Track customer commitments together with the product, technical and project teams
• Evaluate the business results of live projects together with customers
• Share field insights with the product and management teams

Required profile

• At least 5 years of enterprise account management or sales experience in B2B technology or SaaS
• Experience working with large organizations in sectors such as finance, insurance, telecom or retail
• Ability to build trusted relationships with senior executives
• Experience managing long sales and contract processes with multiple stakeholders
• Excellent command of Turkish and English

Preferred profile

• Experience in AI, Voice AI, customer service technologies or enterprise software
• Technical understanding sufficient for business discussions on integration, data security and deployment