Field Service Engineer - Apparel Systems

About the role

Avery Dennison is looking for a Field Service Engineer for its Istanbul site, which supports the Apparel Solutions division. The engineer oversees and carries out the installation, maintenance, repair and troubleshooting of Avery Dennison systems and equipment at customer locations in the apparel business segment, acting as a point of escalation for technical issues and sharing customer feedback with the commercial and engineering teams. The position is on-site in Istanbul with an average of 40-60% travel to customer sites.

Key responsibilities

• Manage the installation and system integration of Avery Dennison equipment at customer sites, using provided pool cars or expensed travel.
• Troubleshoot and resolve problems in mechanical, electrical, hardware and software systems.
• Perform proactive maintenance and performance optimisation to ensure equipment reliability.
• Share observations and feedback from customer sites with the internal commercial and engineering teams.

Required profile

• Minimum of 2 years in the field service industry with experience in complex systems.
• Valid driver's licence and willingness to travel 40-60% of the time.
• Excellent written and verbal communication in Turkish and English, able to simplify complex technical information.
• Strong critical thinking and problem-solving skills, able to diagnose issues under pressure.

Required skills

• Expert knowledge of mechanical, electrical, hardware and software systems in the apparel industry, such as RFID, thermal printing, PLCs and IoT.

What we offer

• Health insurance and allowances for social, food, Bairam, transportation and heating, plus a meal ticket.
• At least 16 days of annual leave, increasing with seniority, plus paid leave for life events.
• Individual development plans, language courses and internal training.
• Opportunities to take part in volunteer activities for non-profit organisations.