Field Service Technician – After‑Sales Support (Turkey)

About the role

We are looking for a Field Service Technician to lead after‑sales support for our equipment across the EU market, based in Turkey. The role combines technical troubleshooting, training delivery and spare‑parts management to ensure customer satisfaction and product reliability.

Key responsibilities

• Oversee day‑to‑day after‑sales support for deployed equipment throughout the EU region.
• Develop and deliver technical training programmes for channel partners, overseas after‑sales teams and end‑users.
• Manage inventory, distribution and logistics of spare parts and demonstration units within the assigned territory.
• Collect, analyse and summarise regional customer feedback on equipment performance and work with after‑sales and technical departments to resolve recurring issues.

Required profile

• Bachelor’s degree or higher in Engineering (Mechanical, Electrical, Automation or related fields).
• Background in electrical or laser technology is highly desirable.
• Strong communication skills with fluency in English, both written and verbal.
• Excellent learning agility and the ability to quickly adapt to new technical environments.

Required skills

• Electrical technology
• Laser technology