Head of IT Mobility Operations

About the role

The Mobility Market Operation Lead will support the Senior IT Operations Manager for Turkey, overseeing end‑to‑end management of fuel automation, NFR systems, head‑office applications, and telecom infrastructure across Shell mobility sites.

Key responsibilities

• Ensure continuous operation and regulatory compliance of fuel automation systems at all Shell stations in Turkey.
• Maintain availability and SLA compliance of NFR and head‑office applications, coordinating with vendors.
• Manage telecom infrastructure, including fixed‑line, wireless, network hardware, ISP services, and redundancy solutions.
• Monitor and implement Global IT directives, standards, and process improvements within Turkey’s mobility operations.
• Represent Shell Turkey on PETDER’s Automation Committee and engage with government authorities on regulatory matters.
• Track and optimise the mobility operations budget, driving cost savings and efficiency.

Required profile

• 15+ years of experience in IT service operations with proven leadership.
• Bachelor’s degree or equivalent IT certification.
• Strong collaboration skills with senior business stakeholders and ability to manage major incidents.
• Excellent oral and written communication in Business English.

Required skills

• ITIL Foundation (mandatory) and preferably Intermediate.
• Agile and Project Management methodologies.
• Product Management / DevOps practices.
• Experience with IT infrastructure design, architecture, and administration.