Information Technology Analyst

About the role

We are looking for an Information Technology Analyst to join our growing team. In this role, you will ensure the seamless operation of our IT infrastructure, manage enterprise cloud applications, oversee hardware inventory, and deliver end‑user support across the organization.

Key responsibilities

• Administer user accounts, licensing, email policies, and security configurations across the Microsoft 365 environment.
• Support and maintain cloud collaboration tools, Microsoft 365 services, Exchange architecture, and archiving infrastructures.
• Oversee deployment, regular patching/updates, and technical support for business applications and Office suites.
• Serve as the primary technical point of contact for end‑user requests, troubleshooting hardware, software, printing, and peripheral issues with agreed SLAs.
• Handle onboarding and off‑boarding technical processes, ensuring smooth setup and handover of user workstations.
• Maintain, audit, and track the end‑to‑end IT hardware and software inventory lifecycle.
• Identify technological requirements and coordinate IT procurement processes in line with business needs and vendor relations.