IT Operator

About the role

The IT Operator provides first‑line helpdesk support to bank staff, monitors IT infrastructure, and ensures smooth daily operations of hardware, software and services.

Key responsibilities

• Provide helpdesk support via phone, email and portal, creating and following up incident tickets.
• Monitor IT events, generate periodic statistics, and report to the Head of IT Department.
• Maintain and troubleshoot hardware and software, produce daily shift reports for IT operations.
• Manage IT contracts, licenses and asset lifecycle, including fixed‑asset counting and labeling.
• Support application releases, backup jobs, Windows updates, and NAC operations.
• Perform onsite checks of devices in offices and data centres, and handle physical tape operations.

Required profile

• University degree in Computer Science or a related field.
• At least 2 years of relevant experience in an IT support or operations role.
• Good written and verbal communication skills with medium‑level English proficiency.
• Ability to handle multiple tasks in a dynamic environment.

Required skills

• Experience with at least one ITSM tool.
• Windows Update management for desktops.
• Desktop backup, restore and encryption procedures.
• Network Access Control (NAC) operation.
• Use of service‑desk applications for contract and license tracking.