IT Specialist - Operations

About the role

VAS Global Services is looking for an experienced IT Specialist to support its Visa Application Centre operations in Istanbul. The role suits a hands-on IT professional with experience in end-user support, IT infrastructure, networking, Microsoft 365 and technical troubleshooting. You will help keep IT systems and centre-facing equipment running smoothly and coordinate closely with the central IT team.

Key responsibilities

• Provide Level 1 on-site IT support for hardware, software, Microsoft 365, email, VPN, printers, scanners and network connectivity.
• Troubleshoot and support biometric devices, passport readers, CCTV systems, access-control equipment and other IT peripherals.
• Assist the central IT team with network checks, equipment replacements, cabling, physical inspections and troubleshooting.
• Monitor IT systems and connectivity, report incidents and ensure issues are tracked and escalated within SLAs.
• Maintain IT asset inventories, equipment records, ticket logs and technical documentation.
• Support new-joiner onboarding, device setup, approved software updates and routine maintenance.
• Coordinate with vendors and service providers for technical visits, repairs and replacements.
• Follow IT security, data-protection and acceptable-use policies and report suspected security incidents.
• Support IT audits, hardware refreshes and new technology rollouts.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• 2-4 years of experience in IT support, helpdesk, desktop support or a similar technical role.
• Hands-on experience with Windows 10/11, Microsoft 365, Outlook and Teams.
• Working knowledge of LAN/WLAN, switches, Wi-Fi, VPN and basic network troubleshooting.
• Familiarity with biometric devices, passport scanners, CCTV/NVR and access-control equipment is highly desirable; FortiGate and SD-WAN exposure is an advantage.
• Experience with ticketing tools such as ServiceNow, Jira or Freshdesk is preferred.
• Ability to work in a busy, public-facing environment, follow procedures and work shifts, weekends or extended hours.