IT Support Engineer – Operations Technology

About the role

Amazon's Operations Technology (OpsTech) IT team keeps its fulfillment centers and logistics operations running by resolving hardware, software, server and infrastructure issues, with on-site and on-call capacity. As an IT Support Engineer you report to the IT Manager at your home site and work with the business, colleagues and remote support teams to implement and maintain critical infrastructure and provide day-to-day support. You will also be an escalation point for IT support technicians, remote teams and operations on technical issues.

Key responsibilities

• Work in a busy support team to implement and maintain IT infrastructure, keeping equipment and infrastructure running at optimum performance.
• Manage the availability of IT equipment and infrastructure, improve efficiency and reduce costs, and work with global subject-matter experts to install and maintain networking and server infrastructure to Amazon standards.
• Carry out site audits of technical infrastructure against Amazon IT and Health and Safety guidelines.
• Contribute to the on-call schedule for your home site and sites in your node or region for high-severity incidents.
• Create, review, revise and execute change management requests and project plans, acting as the single point of contact for projects and keeping stakeholders informed.
• Represent the IT department in site meetings and calls, and act as escalation point for the business, contractors and external suppliers; request quotes and purchase equipment in line with policy and budget.
• Support IT Support Technicians on trouble tickets and action items, mentor and train them, and act as technical contact for remote support teams.
• Maintain departmental documentation and produce weekly reports on metrics and work performed.

Required profile

• 1+ year of Windows Server technologies (AD, DFS, Print Services, SCCM).
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation.
• 2+ years of networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• 2+ years of Windows, Mac or Linux operating system support in a corporate setting.
• Turkish language proficiency required.
• Preferred: Bachelor's degree and 2+ years of computer networking experience.

The role involves occasional travel and some physical labor in line with Amazon health and safety standards, including possible work in confined spaces and at height. The employer is Amazon Turkey Operasyon Hizmetleri Limited Sirketi (Job ID: A10601093).