IT Support Specialist

About the role

Infinity Bilişim provides IT support and technical services to local and international clients and is building its talent pool for current and upcoming opportunities in IT helpdesk, onsite support, field services and technical projects. It is looking for recent graduates and early-career IT professionals, including those with internships, first work experience or personal projects, to start their IT career.

Key responsibilities

• Provide onsite and remote support for laptops, desktops, printers, mobile devices and other workplace technology.
• Troubleshoot everyday Windows, Microsoft 365, software and connectivity issues.
• Assist with device preparation, software installation, user onboarding and equipment replacements.
• Support user account, password and access requests following established procedures.
• Investigate basic network, Wi-Fi and VPN issues and work with specialist teams when needed.
• Record and follow up support requests, keep users informed and document solutions.
• Participate in device rollouts, office setups, equipment refreshes, migrations and other technical projects.
• Assist experienced colleagues with infrastructure checks, equipment installations and vendor coordination at client sites.

Required profile

• Recent graduate or early-career professional, typically 0-2 years of relevant experience.
• An educational background in IT, computer technologies, electronics or a related field is welcome; candidates from other backgrounds with practical IT skills are also encouraged to apply.
• Upper-intermediate English, able to communicate with international colleagues and support teams.
• Willingness to work at client sites in Istanbul and join occasional site visits or project assignments.

Required skills

• Basic knowledge of Windows, Microsoft 365, computer hardware and networking.
• Familiarity with Active Directory, ticketing tools or IT certifications is a plus but not essential.

Candidates apply with their CV and a brief note about an internship, technical project or problem they enjoyed solving. Selection depends on skills, location, availability and the needs of each assignment, and specific duties and working arrangements are discussed during recruitment.