Key Account Executive – E‑Commerce (Professional Products)

About the role

As a Key Account Executive focused on e‑commerce within L’Oréal’s Professional Products division, you will own and grow strategic online relationships to drive sales and brand visibility across digital marketplaces.

Key responsibilities

• Build, manage and develop long‑term e‑commerce partnerships to achieve targeted revenue.
• Monitor key performance indicators (traffic, conversion, AOV, sell‑out) and implement data‑driven actions to capture growth opportunities.
• Support trade budget planning, track investments and optimise spend efficiency.
• Lead negotiations and establish joint business plans (E‑JBP) with e‑commerce partners.
• Define KPIs and goals for each partner and regularly review performance.
• Analyse sales data, customer needs and market trends to inform commercial strategy.
• Collaborate with marketing to enhance the consumer journey, optimise e‑merchandising and improve on‑site conversion.
• Track stock availability, forecast accuracy and new product launches to ensure seamless customer experience.

Required profile

• University degree (minimum 4‑year program).
• 2‑3 years of account management experience in marketplace or pure‑player environments; team‑management experience is a plus.
• Strong analytical, problem‑solving and negotiation abilities.
• Excellent communication and presentation skills in English.
• Valid driving licence (category B) and willingness to travel.

Required skills

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).

What we offer

• Opportunity to work with world‑leading beauty brands and develop a global e‑commerce career.
• A dynamic, innovative environment that encourages initiative and personal growth.