Key Account Manager – FMCG

About the role

An international manufacturing company is looking for a Key Account Manager in Istanbul, recruited through its private employment office. The role acts as the main point of contact for customers, works closely with the sales team and develops new business in the domestic market.

Key responsibilities

• Act as the primary contact for customers, address their needs and inquiries and collaborate with the sales team to grow business.
• Identify and approach target customers in the domestic market to create new business opportunities.
• Manage and expand the product portfolio by introducing new products and increasing penetration of existing ones.
• Define category priorities and achieve annual budget targets in line with gross profitability objectives.
• Develop tailored solutions for customers and coordinate communication between customers and internal departments.
• Manage agreements, commercial terms and sales processes with existing customers, and run commercial strategies and sales plans.
• Carry out regular customer and field visits to monitor market trends, competitors and shelf placement.
• Keep product specifications and pricing up to date, and handle the listing and introduction of new products.
• Monitor post-sales processes such as shipments, goods acceptance and returns, and contribute to sales forecasting and production planning.
• Analyse sales performance, customer reports and market data, and monitor accounts, collections and financial transactions.

Required profile

• Bachelor's degree in a relevant field.
• At least 8 years of experience in a similar role within the FMCG sector.
• Experience with major national retail chains and discount retailers is preferred.
• Excellent verbal and written communication in English and Turkish.
• Strong strategic thinking, analytical and problem-solving skills, and good relationship management.
• Willingness to travel as required.
• Valid Class B driver's license and active driving experience.

Required skills

• Good command of MS Office applications.