Logistics Operations Manager

About the role

The Logistics Operations Manager will lead TikTok Commerce’s logistics activities across Turkey, ensuring end‑to‑end performance from import clearance to final delivery. You will own operational KPIs, drive improvements, and act as the primary liaison with key sellers, 3PLs and logistics providers.

Key responsibilities

• Oversee all logistics functions in Turkey, including import clearance, courier delivery, warehouse fulfillment, reverse logistics and reverse warehousing.
• Manage carrier performance, own SOPs, analyse root causes of issues and implement short‑term and long‑term solutions.
• Build and maintain strategic relationships with key sellers, third‑party logistics providers and courier companies.
• Conduct market and policy research, develop operational plans to mitigate risks, and adapt to changes.
• Track daily performance, drive team improvements and ensure high‑quality service delivery.

Required profile

• Bachelor’s degree in logistics, transportation, operations management or a related field.
• Minimum 5 years of logistics operations experience covering data integration, first‑mile pickup, parcel sorting, linehaul, courier delivery, returns and import clearance.
• Proven experience managing third‑party logistics relationships.
• Self‑motivated, results‑driven with strong analytical and data‑driven mindset.
• Fluent Turkish for communication with local stakeholders.

Required skills

• Data integration
• First‑mile pickup
• Parcel sorting
• Linehaul coordination
• Courier delivery management
• Return process handling
• Import clearance procedures
• Third‑party logistics management