Receptionist - Front Office

About the role

Accor is looking for a receptionist to manage and carry out front office operations and ensure the smooth and efficient handling of reception processes. The role welcomes guests, handles their requests and complaints, and ensures a high level of guest satisfaction.

Key responsibilities

• Manage and carry out front office operations and reception processes
• Welcome and assist guests, respond to their requests and complaints, and ensure a high level of guest satisfaction
• Handle reservation procedures accurately and efficiently
• Provide professional and courteous service in line with the hotel's service standards

Required profile

• Bachelor's degree or associate degree in Tourism, Hotel Management or a related field
• Previous experience in front office operations
• Flexibility to work in shifts
• For male candidates, completion of military service is required

Required skills

• Strong written and verbal communication skills in English
• Proficiency in MS Office applications and Opera PMS
• Strong organizational and administrative coordination skills
• Analytical mindset with strong attention to detail
• Problem-solving skills and ability to work effectively as part of a team
• Respect for guest privacy and confidentiality