Roller Skater Supervisor

About the role

Rixos, established in 2000 in Turkey, offers an all-inclusive, all-exclusive luxury resort experience. The Roller Skater Supervisor leads and motivates the Roller Waiter team to deliver a dynamic, safe and memorable food and beverage service in a high-energy, entertainment-driven environment, ensuring service excellence, operational efficiency, safety compliance and alignment with Rixos brand standards.

Key responsibilities

• Supervise daily operations of the Roller Waiter team during assigned shifts, lead by example in service attitude, skating skills, grooming and guest engagement, and coach, train and mentor waiters to meet Rixos service standards.
• Ensure proper staffing, duty rosters and task allocation; conduct daily briefings, performance feedback and on-the-job training.
• Deliver friendly, professional service, handle guest feedback, service recovery and complaints, and monitor service flow, order accuracy, delivery time and guest satisfaction.
• Support upselling initiatives and promotional activities to drive revenue.
• Oversee opening and closing procedures, keep service areas clean and well presented, monitor supplies and support inventory counts.
• Ensure waiters know the menus, promotions and outlet concepts, and coordinate with kitchen, bar and other F&B outlets.
• Enforce skating safety procedures and approved routes, monitor floor conditions, maintain skates, blades and protective equipment, and enforce HACCP, food safety, hygiene and sanitation standards.
• Ensure compliance with Rixos policies, SOPs and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
• Support pre-opening activities such as SOP testing, service rehearsals and mock operations, and help implement new concepts and events.
• Prepare shift reports, ensure clear handovers and maintain confidentiality.

Required profile

• Diploma or degree in Hospitality or a related field.
• Minimum 1-2 years of experience in Food & Beverage service within a 4-5 star hotel or lifestyle resort at the same level.
• Prior supervisory experience is preferred.
• Experience in entertainment-driven, poolside, beach club or lifestyle F&B concepts is an advantage.

Required skills

• Strong roller skating ability (mandatory)
• Knowledge of HACCP and food safety standards

What we offer

• A competitive package and plenty of development opportunities.
• The chance to join an international, fast-growing group building new hotels and a global brand.