Rooms Division Manager - Ibis Istanbul Tuzla

About the role

Accor is looking for an experienced, guest-focused Rooms Division Manager for its Ibis Istanbul Tuzla hotel. The role oversees the Front Office, Housekeeping and the overall Rooms Division operations.

Key responsibilities

• Lead and manage the daily operations of the Front Office, Housekeeping and related Rooms Division departments
• Deliver outstanding guest service, handle guest feedback, complaints and service recovery, and monitor guest satisfaction
• Maintain service quality standards across guest-facing and back-of-house areas and ensure compliance with hotel policies, brand standards, health and safety regulations and local labour law
• Drive departmental profitability through efficient resource management and cost control, and coordinate with external service providers such as cleaning and security contractors
• Take part in revenue management and operational strategy meetings, and analyse market trends and competitors to improve operations
• Manage administrative, control and audit procedures, support sustainability initiatives, and foster a positive, collaborative work environment

Required profile

• Bachelor's degree in Hospitality Management, Tourism, Business Administration or a related field
• Minimum 2-3 years of experience in a Rooms Division leadership role within an international hotel brand
• Good command of English
• Proven leadership, communication and team management skills

Required skills

• Strong knowledge of Front Office and Housekeeping operations
• Understanding of revenue management principles and departmental budgeting
• Excellent problem-solving and guest relations abilities