Senior AI Service Designer

About the role

ING Hubs Türkiye is seeking a Senior AI Service Designer to shape human‑AI collaboration for onboarding and financial crime workflows. You will prototype AI agents, explore interaction models, and define experiences that balance trust, accountability, and judgement.

Key responsibilities

• Design and prototype product ideas, interactions, and human‑agent collaboration models using Figma and other tools.
• Create interaction patterns that ensure transparency, control, and clear communication of AI confidence and recommendations.
• Determine which tasks can be automated by AI and where humans must remain in the loop for instruction, review, and escalation.
• Translate complex operational and regulatory workflows into intuitive user experiences.
• Contribute to reusable Agentic UX principles and standards across ING.

Required profile

• At least 6 years of product/service design experience with demonstrable impact on project direction.
• Hands‑on experience prototyping in Figma and rapid evaluation of designs without production engineering.
• Strong facilitation skills to lead workshops and align product, engineering, data science, and business stakeholders.
• Experience with complex, data‑intensive environments such as financial services.
• Background in designing AI‑powered products or services.

Required skills

• Figma

What we offer

• 14 days of welcome leave in the first year.
• Self‑driven career paths and international opportunities.
• Comprehensive private health insurance for you and your family.
• Private pension plan, meal card, transportation allowance, and MultiSport membership.
• English language development support and remote‑working options throughout August.