Senior Customer Service Specialist - Order Management

About the role

Stryker is looking for a Senior Customer Service Specialist in Istanbul to manage the end-to-end order management process and ensure accurate, timely order execution. The role works closely with Sales, Logistics, Warehouse, Finance and other internal stakeholders to support efficient order processing and on-time delivery, and reports to the relevant manager within the Customer Service Manager.

Key responsibilities

• Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system.
• Monitor order status and coordinate with Logistics, Warehouse and Sales teams to ensure on-time delivery.
• Review and validate customer orders, pricing and required documentation before processing.
• Communicate proactively with internal stakeholders about order progress, delays or issues.
• Support invoicing by ensuring order details and documentation are complete and compliant.
• Complete ÜTS submissions accurately and within required timelines.
• Maintain accurate order records and ensure data integrity within the system.
• Identify process improvement opportunities to increase efficiency in order management.

Required profile

• Bachelor's degree in a relevant field.
• Minimum 3 years of experience in order management and customer service processes.
• Proficiency in English, written and spoken.
• Advanced reporting skills.
• Preferred: experience in the medical device or healthcare industry, in order management, and in business process analysis.

Required skills

• Advanced knowledge of Microsoft Office, including advanced Excel and Power BI.
• Knowledge of ERP systems.

Location: Sancaktepe/Istanbul, Turkey. Work model: hybrid, with 2 days per week onsite in the Istanbul office and a travel percentage of 10%.