Senior ITSM / OpenText SMAX Consultant

About the role

OzDocuTech is looking for a Senior ITSM / OpenText SMAX Consultant to design, build and maintain IT service management solutions based on OpenText products. The role covers workflow configuration, process automation, CMDB implementation and system integration, and supports remote work.

Key responsibilities

• Design, develop and deploy ITIL-aligned ITSM workflows and configurations using OpenText SMAX.
• Build and run IT process automation workflows with OpenText Operations Orchestration (OO).
• Lead CMDB implementations, data modelling and IT asset synchronization with OpenText UCMDB.
• Develop and maintain REST API-based integrations between SMAX, UCMDB, OO and other enterprise systems.
• Manage the full technical lifecycle, including requirements analysis, UAT, deployment, troubleshooting and documentation.

Required profile

• Proven hands-on project experience with OpenText/Micro Focus SMAX, UCMDB and Operations Orchestration.
• Deep understanding of ITIL methodologies, ITSM processes and enterprise IT infrastructures.
• Strong analytical problem solver able to turn customer requirements into technical solutions independently.
• Fluent English; Turkish is required.

Required skills

• REST API development and complex system integrations (e.g. SMAX-UCMDB sync)
• OpenText SMAX, UCMDB and Operations Orchestration

Applications close when the maximum number is reached; candidates can send their CV by email to the company.