Senior Specialist, Product Operations - Services

About the role

Mastercard Security Solutions is looking for a Senior Specialist, Product Operations, Services, based in Besiktas. The role turns complex portfolio, regional and customer success insights into actionable growth strategies and executive-level reporting, supporting portfolio optimization, competitive differentiation, voice of customer integration and strategic growth. It works closely with finance and strategy partners.

Key responsibilities

• Lead portfolio overlap, whitespace, adjacency and greenfield opportunity analyses to guide expansion, rationalization and investment prioritization.
• Analyze Customer Success data to spot opt-in, expansion, retention, adoption and churn trends, and prepare reports and recommendations for head office.
• Run competitive, regulatory and market assessments using regional insights to find opportunities, risks and strategic gaps.
• Work with Product Management teams on market research, benchmarking, customer insight analysis and portfolio assessments.
• Document and report best practices across regions, customer segments and industry verticals, and bridge regional and global teams.
• Support initiatives in emerging areas such as Agentic AI, Crypto, Digital Identity and Trust technologies, and partner with acquisitions and business units on portfolio integration.
• Build executive dashboards, scorecards, presentations and strategic narratives, and create analytical reports and frameworks (KPIs, measurement methods).
• Support annual planning, portfolio reviews and business performance assessments.

Required profile

• Bachelor's degree required; advanced degree in Business, Economics, Analytics, Engineering or a related field preferred.
• Experience in strategy, portfolio management, product management, business intelligence, consulting, analytics or a related field.
• Demonstrated experience in portfolio analysis, growth assessments, customer analytics, market research or strategic business planning support.
• Experience across global, regional and cross-functional teams in matrixed organizations, communicating with stakeholders without direct authority.
• Preferred: experience in payments, fintech, cybersecurity, fraud prevention, identity or data and analytics businesses, and familiarity with Voice of Customer programs and portfolio optimization frameworks.

Required skills

• Business intelligence and visualization tools such as Power BI, Tableau, SQL and Excel.
• Knowledge of customer lifecycle metrics, adoption analytics, retention modeling and market assessment methodologies.
• Strong analytical, storytelling and communication skills, able to turn complex data into executive insights.