Senior Technical Support Engineer - Backup & Recovery (Turkish Speaking)

About the role

A leading global data protection and backup vendor is expanding its international Technical Support team and is looking for an experienced Senior Technical Support Engineer fluent in Turkish. The role is fully remote, with flexibility to be based in Turkey, the UK, Ireland, the EU or other parts of Europe, depending on local employment arrangements. You will provide high-level technical support to enterprise customers and help them get the most out of their backup and recovery environments.

Key responsibilities

• Provide 2nd/3rd line technical support directly to enterprise customers.
• Troubleshoot complex issues across backup, recovery, storage and Linux-based environments.
• Investigate and resolve escalated technical support cases.
• Support customers with backup failures, recovery issues, performance problems and system configurations.
• Work with engineering and product teams on more complex technical issues.
• Manage customer cases from initial investigation through to resolution.

Required profile

• Strong backup and recovery experience, with proven customer-facing support experience, ideally in a software or technology vendor, MSP or technical support organisation.
• Fluent Turkish and strong English communication skills.
• Excellent technical problem-solving skills, able to resolve complex issues independently.

Required skills

• Enterprise backup and recovery tools such as Veeam, Commvault, Veritas NetBackup, Dell, Cohesity or Rubrik.
• Hands-on Linux, including command-line troubleshooting, system administration, log analysis and issue diagnosis.
• Beneficial: understanding of storage, networking, virtualisation and disaster recovery environments.

What we offer

• Competitive salary and benefits package.
• Opportunity to work on complex technical challenges rather than general IT support.
• Collaboration with experienced international support and engineering teams.