Service Projects & Order Management Team Leader

About the role

The company is looking for an experienced, results-oriented Service Projects & Order Management Team Leader to lead its Service Project Management and Order Management teams. The role drives operational excellence across the project execution lifecycle, ensuring customer commitments are delivered safely, on time, within budget and to the highest quality standards. It also involves overseeing business metrics, supporting team development and building strong relationships with customers and internal stakeholders.

Key responsibilities

• Lead, coach and develop the Service Project Management and Order Management teams, foster a high-performance culture and run performance reviews, talent assessments and succession planning.
• Oversee service-related projects and orders from initiation to completion, ensuring they meet contractual, quality, timeline and financial objectives, and support project managers and order managers in resolving complex issues.
• Monitor and report on project execution KPIs and drive improvements in backlog management, revenue and gross margin forecasting, project efficiency, resource utilization, on-time delivery and customer satisfaction.
• Build relationships with customers, partners and internal stakeholders, act as a senior escalation point and ensure proactive communication.
• Identify, assess and mitigate operational, commercial and delivery risks, lead escalation processes and implement lessons learned.
• Promote standardization, process optimization and compliance with corporate policies, quality standards, safety requirements and governance.

Required profile

• Bachelor's degree in Engineering, Business Administration, Project Management or a related field.
• Minimum 8+ years of experience in project execution, service operations, project management or related functions.
• Minimum 3+ years of people management experience leading project, service delivery or operations teams.
• Proven experience managing customer-facing projects and service operations.
• Fluent English, written and spoken.

Required skills

• Project governance, project management methodologies and service delivery processes.
• Experience managing business performance metrics, forecasting and financial reporting.
• Professional Project Management certification (PMP, PRINCE2 or equivalent) highly desirable.
• Leadership, coaching, change leadership, risk and escalation management, and stakeholder management.