Store Administrator (Back Office)

About the role

A Store Administrator is needed to join the Zorlu Center store team. The role covers back-office, inventory and operational support, working closely with the sales team to help achieve store targets. It also supports administrative processes, inventory management, after-sales activities and communication with internal and external stakeholders.

Key responsibilities

• Manage and supervise store inventory, including quarterly and annual inventory cycles
• Support back-office work such as data entry into software systems
• Check product receiving against invoices and report incorrect receipts with the Store Manager
• Carry out tagging of items from receiving to repricing
• Follow up after-sales service, collect items for repair, contact repair centres, coordinate repairs and inform the sales team of repair status
• Contact IT and system suppliers for hardware or software faults, and coordinate store maintenance with suppliers
• Support sales staff through the sales process, from customer welcome to payment and packaging

Required profile

• Experience in luxury retail or store operations is a plus
• Strong administrative and organisational skills
• Good understanding of store procedures and operational processes
• Good command of English
• Customer orientation, flexibility, attention to detail, teamwork and strong communication skills

Required skills

• Knowledge of CRM techniques and tools
• Preferred: good knowledge of store operation applications such as Beanstore, CRM and SAP
• Good knowledge of MS Office and digital tools