Technical Account Manager

About the role

A client is looking for a Technical Account Manager to act as a technical specialist supporting its commercial organisation, working closely with Sales, Pre-Sales, Customer Success and Technical Support teams. The role combines technical consultation, product demonstrations, customer onboarding, troubleshooting and solution validation, helping prospective and existing customers understand device management solutions and assess technical compatibility.

Key responsibilities

• Support Account Executives and Sales teams by recommending technical solutions, delivering product demonstrations and explaining software capabilities, integrations and specifications
• Support proof-of-concept activities, product evaluations and technical validation, and respond to technical questionnaires, RFIs and RFPs
• Guide customers on device configuration, connectivity and compatibility; investigate and troubleshoot issues involving devices, firmware, data transmission and platform performance
• Act as technical point of contact during onboarding and deployment, support configuration and integration, and provide technical training
• Share feedback on product functionality and customer requirements with Product and Engineering, and contribute to documentation and sales materials

Required profile

• Experience in technical support, solutions engineering, technical account management or a customer-facing software role
• Good understanding of software platforms, device management, connected devices and technical troubleshooting
• Ability to explain technical concepts to technical and non-technical audiences
• Experience delivering product demonstrations, customer evaluations or proof-of-concept projects
• Strong customer relationship management and stakeholder coordination skills

Required skills

• Familiarity with APIs, integrations, device configuration, firmware and connectivity troubleshooting
• Ability to balance technical problem-solving with commercial priorities