Technical Service Specialist - Urinalysis Analyzers

About the role

A Technical Service Specialist is needed to work in the field of urinalysis systems, installing, maintaining and troubleshooting instruments installed in the field. Working directly with customers, the role ensures uninterrupted and reliable operation of the devices and contributes to developing technical service activities and improving device performance. Candidates living on the European side of Istanbul are preferred.

Key responsibilities

• Install, commission, perform periodic maintenance, troubleshoot and dismantle urinalysis analyzers
• Analyze technical problems encountered in the field and provide fast, lasting solutions
• Give users technical guidance and support on device operation and basic maintenance
• Share feedback with relevant teams to improve product performance
• Carry out service activities in line with quality standards, occupational health and safety rules and company procedures
• Complete service forms and technical documentation accurately
• Provide remote technical support when needed to shorten issue resolution times

Required profile

• Associate's or Bachelor's degree from a relevant university department
• Experience in medical device technical service, maintenance or field support
• Knowledge of urinalysis analyzers or laboratory devices is an asset
• Ability to analyze and resolve mechanical, electronic and software-related faults
• Customer-oriented, good communicator, able to work in a team, analytical and solution-focused
• No restrictions for fieldwork and travel
• Class B driver's license and active driving ability

Required skills

• MS Office
• Troubleshooting of medical devices