Technical Support Specialist - Hospitality & Sales

About the role

SSA ABLOY Hospitality, part of the ASSA ABLOY group, is looking for a Technical Support Specialist based in Istanbul, Turkey. The role covers technical support and sales for the hospitality product range across Turkey, including direct sales in core segments such as hospitality and non-core segments such as multihousing, student accommodation, universities, healthcare and work camps.

Key responsibilities

• Manage product support, technical marketing and project consultancy for electronic security, mobile access and energy management in the hospitality industry.
• Manage local key accounts in Turkey by combining technical knowledge with sales strategy, including pricing in coordination with the manager, establishing long-term agreements and maintaining key relationships.
• Answer customer inquiries, concerns and requests, and handle complaints promptly and competently.
• Process sales orders and sales support in line with company policies and procedures.
• Attend sales meetings, product promotions, training sessions and other industry events when required.
• Support the manager in visiting customers and new clients for demonstrations, consultations and needs assessment.
• Work with ELV, IT and security consultants involved in business decisions or as influencers/owners.
• Visit 12 to 15 clients per week (unless holidays or critical situations) and submit a weekly report.
• Provide 7/24 phone and remote support, and cover after-hours on-call emergency calls on an overtime basis.
• Keep up with national and local standards, quotes and requirements, and comply with group policies.

Required profile

• Minimum 2 years of work experience in sales and technical support.
• Strong communication, negotiation and analytical skills; high initiative, self-motivation and a sense of responsibility.
• Good command of spoken and written Turkish and English.
• College or technical degree preferred, with a focus on computer software programming, development or networking, or equivalent experience.
• Experience in the lock or security industry preferred but not required.

Required skills

• Network configuration, installation and troubleshooting.
• Strong understanding of Microsoft Windows and Microsoft Office.
• Troubleshooting electronic and software products by phone or remote computer login.
• Project management skills and technical training ability.