Telesales Specialist – Russian Speaker

About the role

As a Telesales Specialist you will be the first point of contact for international patients, guiding them from their initial inquiry to booking their dental treatment. The role requires a clear, honest approach and a focus on building trust.

Key responsibilities

• Contact and respond to patient leads via phone, WhatsApp and other messaging channels.
• Understand each patient’s needs and explain dental treatment options and packages.
• Build trust and maintain strong relationships with potential patients.
• Convert inquiries into confirmed appointments and bookings.
• Follow up with undecided patients and keep records up to date in the CRM.
• Collaborate with coordination, planning and clinic teams to ensure a smooth patient journey.
• Meet and exceed monthly sales targets.

Required profile

• Fluent in Russian and able to communicate professionally in it.
• Previous experience in sales, telesales or customer service (health tourism or medical sales is a plus).
• Excellent communication, persuasion and negotiation skills.
• Confident, patient‑focused and results‑driven.
• Comfortable working in a fast‑paced, target‑driven environment.
• Willingness to work on‑site at the Istanbul office.

What we offer

• A professional, multicultural team environment.
• Training and support from experienced team leaders.
• Opportunities to grow within the company.