Accounting Agent – Istanbul

About the role

The Accounting Agent ensures timely and accurate invoicing for customers, monitors outstanding receivables, and manages the Billed Not Paid (BNP) process. The role supports cash‑flow objectives by following up on overdue invoices, resolving billing discrepancies, and maintaining strong relationships with both customers and internal operational teams.

Key responsibilities

• Prepare and process customer invoices accurately and on schedule.
• Verify shipment, operational, and billing data before invoicing.
• Meet customer‑specific billing requirements and resolve invoice discrepancies.
• Issue credit notes, rebills, and invoice adjustments as needed.
• Monitor customer accounts, identify overdue invoices, and conduct follow‑up activities via email and phone.
• Investigate and resolve payment delays, disputes, and deductions.
• Maintain BNP reports, provide collection status updates, and escalate long‑outstanding invoices.
• Reconcile customer accounts, apply payments correctly, and support month‑end closing activities.
• Prepare aging reports, collection performance summaries, and assist with audit requests.

Required profile

• Strong customer service and communication skills.
• Ability to build and maintain positive relationships with customers.
• Prompt response to billing inquiries.
• Collaboration with operations, customer service, and branch management to resolve issues.

Required skills

What we offer

• Opportunity to work in a global logistics company.
• Professional development and internal promotion pathways.
• Supportive and innovative work environment.