Bellman – Guest Services & Luggage Assistance

About the role

The Bellman is a full‑time, on‑site position at Caresse, a Luxury Collection Resort & Spa in Bodrum. You will be the first point of contact for arriving guests, providing a warm welcome, handling luggage and guiding them to their rooms while showcasing the resort’s key amenities.

Key responsibilities

• Greet guests on arrival and assist with luggage handling.
• Escort guests to and from their rooms, explaining hotel services and facilities.
• Coordinate with the front‑office team to support check‑in and check‑out processes.
• Arrange transportation and respond to guest inquiries or special requests.
• Maintain a tidy, welcoming lobby and entrance area.
• Follow safety and security procedures and report any issues promptly.
• Support additional guest‑service activities as needed.

Required profile

• Strong guest‑service orientation with a courteous, professional demeanor.
• Excellent English communication; additional languages are a plus.
• Physical ability to safely handle luggage and remain on feet throughout shifts.
• Good time‑management, attention to detail and reliability.
• Previous experience in luxury hotels or resorts preferred.
• Familiarity with Bodrum and local attractions.
• Flexibility to work weekends, holidays and varied hours.
• Professional appearance, adherence to grooming and uniform standards.
• Valid driving licence.

Required skills