Convention Sales Representative

About the role

The Convention Sales Representative supports the hotel’s convention sales team by managing client interactions from initial familiarisation trips through to post‑event follow‑up. This role ensures smooth coordination between sales, operations and accounting to deliver successful events.

Key responsibilities

• Conduct familiarisation trips and house tours for potential clients.
• Implement hotel policies and procedures for convention sales.
• Manage the client file from hand‑over date until group check‑out, ensuring all information flows to operational departments.
• Issue amendment files promptly to notify operations of changes in the BEO.
• Participate in final billing with accounting and front desk, guaranteeing accurate guest charges.
• Conduct post‑event interviews to gather guest feedback.

Required profile

• University graduate, preferably in Tourism Management.
• Internship or similar experience in 5‑star international business hotels is an asset.
• Fluent English with ability to interact with foreign guests and agency representatives.
• Flexible working hours, strong interpersonal and problem‑solving abilities.
• Highly responsible and reliable.