Corporate IT Support Specialist II

About the role

Sovos is building a reliable, secure IT environment for its global team. As a Corporate IT Support Specialist II you will combine advanced end‑user support with hands‑on systems administration, focusing on Microsoft 365, Azure and Active Directory.

Key responsibilities

• Support employee systems, applications and devices throughout the full lifecycle, from onboarding to off‑boarding.
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive and Intune.
• Manage user accounts, security groups and permissions in Active Directory and Entra ID (Azure AD), handling authentication, MFA and SSO issues.
• Lead root‑cause analysis, reduce recurring incidents and keep documentation and knowledge‑base articles up to date.
• Partner with HR, Security and Compliance on access‑control, lifecycle management and security audits.
• Leverage AI tools to automate repetitive tasks and improve troubleshooting efficiency.

Required profile

• 3–6 years of experience in IT support and systems administration in a corporate or enterprise environment.
• Proficiency supporting Windows desktop operating systems and Microsoft 365 environments.
• Experience administering Active Directory and Azure/Entra ID, including identity and access management.
• Comfort with endpoint management platforms such as Microsoft Intune and virtualization platforms like VMware, or ability to learn quickly.
• Strong troubleshooting and problem‑solving skills with a focus on operational excellence.
• Fluent in English and Turkish.
• Ability to work autonomously while knowing when to collaborate or escalate.

Required skills

• Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive, Intune)
• Active Directory
• Azure AD / Entra ID
• Windows desktop operating systems
• VMware virtualization
• MFA and SSO configuration

What we offer

• Global mentoring programs and continuous learning opportunities.
• AI tools and technology from day one.
• Comprehensive private health insurance and annual health‑check and dental care package.
• 24/7 telemedicine access and daily meal allowance.
• Annual performance bonus, enhanced parental leave and birthday leave.
• Language learning support and global employee recognition programs.